It is recommended that you take out separate support cover from a local provider to cover this. It does not include hardware support for the operation of your own local internet broadband or your internal office equipment (PC’s, printers etc.).
This is if this has been specified in your signed order acceptance. Your subscription may also include a data conversion from your current accounting or matter management system. If you require more in depth training or on-site training there may be an additional charge for this. Training is delivered either at our training centre in Edinburgh or via telephone and over the internet using the latest online training and conferencing tools. This can be done via: your subscription, LawCloud includes as much initial training as you need subject to a fair usage policy.
Your subscription includes access to our helpdesk via telephone (0845 2020 578) or email: which is available during normal working hours and the ability to escalate calls outside working hours in the unlikely event that our SLA’s are breached. It also includes all software updates to ensure you are on the latest versions of our Cloud based software. The subscription includes anti-virus, performance management, backup management, server monitoring and availability Service Level Agreements specified in the next section. Enough disk space to meet your needs is also part of the package.Īn optional Office 365 subscription is included to host your email, shared diaries, contacts and tasks from Outlook. We also include enough server resource to ensure high performance for the number of users in your subscription. We will migrate your existing Outlook data so that your current mailbox, calendar, contacts and task list data is available through LawCloud. If you have subscribed to the Matter Management System, you will also receive Microsoft Office licenses to operate in The Cloud. Your LawCloud subscription includes Accounts / Cashroom and Matter Management (electronic filing system), depending on the options subscribed to. LawCloud differentiates itself on quality, performance, availability and innovation it is our duty to assure you of these at all times. We have migrated hundreds of law firms to The Cloud in the last few years with great success. Whilst there is a lot to consider when migrating to the Cloud, you can be assured that the team at LawCloud are specialists who focus on the needs of law firms and are well versed at migrating on-premise systems to Cloud. Working closely with our experienced team, being flexible and sticking to a well developed schedule are all vital ingredients. Preparation and planning is the key to a successful migration and the more time and thought that is given to this, the smoother the transition will be. To help you understand the process, the following top migration considerations are answered in this comprehensive review: You are designated an individual project manager who will put together a straight forward and comprehensive project plan and who will keep you informed every step of the way. This should meet your business time scales and considers any targets and deadlines that you need to meet. We plan your migration well in advance and offer you a transition timetable.
We have selected first class business partners to work with, have an excellent track record and have exceeded our uptime targets year on year.
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It is our commitment to all existing and prospective Cloud users to ensure that your transition and operation in the Cloud is as smooth and hassle free as possible. Having worked closely with The UK’s Law Societies, contributing to the development of their Guidelines for the profession and as one of the leading Cloud providers to the legal industry, we are instrumental in proposing best practice for Cloud provision and fully understand the needs of law firms. This includes research and due diligence to ensure that our cloud services are robust, scaleable and meet relevant industry standards. LawCloud has committed a considerable financial investment to our cloud services. It has many benefits and at LawCloud, we believe that in this day and age, these benefits greatly outweigh the risks. And it is one that needs to be researched and considered properly. Your decision to move to the Cloud represents a major change to the way that you work.
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